Refund policy

RETURNS POLICY:

I strive to provide high-quality products and exceptional customer service. This Returns Policy outlines my guidelines for returns and exchanges. Please read this policy carefully before making a purchase, as by placing an order with me, you agree to adhere to the terms and conditions outlined below.

1. Non-Returnable/Non-Exchangeable Products:

1.1. I do not accept returns or exchanges for products unless they are received in a damaged condition. All sales are considered final.

2. Damaged Products:

2.1. In the unlikely event that you receive a damaged product, please contact me within 72 hours of receiving the item: e.marshallartistry@gmail.com.

2.2. To facilitate the return process, I might require photographic evidence of the damaged product. I will/can guide you through the necessary steps to submit the evidence.

2.3. If the damage is confirmed, I will provide you with options for resolution, which may include a refund, store credit, or a replacement product. The resolution will be determined on a case-by-case basis.

3. Exceptions and Special Circumstances:

3.1. Manufacturing Defects: If you believe that you have received a product with a manufacturing defect, please contact me within 72 hours of receiving the item. I may require additional information or evidence to assess the defect and provide appropriate assistance.

3.2. Damaged During Shipping: If a product is damaged during shipping, I will work with the shipping carrier to resolve the issue. Please contact me immediately upon receiving the damaged shipment. I will require photographic evidence of the damage to initiate the process.

4. Return Shipping:

4.1. In the case of damaged products, I will bear the return shipping costs. I will provide you with a prepaid shipping label or arrange for a courier to collect the damaged item.

4.2. For any other reasons not related to product damage, I do not accept return shipments. Any return shipments received without prior authorisation will not be processed, and the product(s) will be returned to the customer at their expense.

5. Customer Support:

5.1. I will be available to address any questions or concerns you may have. Please contact me through e.marshallartistry@gmail.com for assistance.

6. Changes to the Returns Policy:

6.1. I reserve the right to modify or update this Returns Policy at any time. Any changes will be effective immediately upon posting the revised policy on my ecommerce platform. It is your responsibility to review the Returns Policy periodically for any updates.

By proceeding with a purchase on my ecommerce platform, you acknowledge that you have read, understood, and agreed to this Returns Policy.